For Guarantee Service
Dynavector products are guaranteed against defects in material and workmanship for one year from date of purchase. This Guarantee does not cover stylus wear and is void if the cartridge has been subject to misuse, accident, or negligence or has been tampered with or modified in anyway without the written authorisation of Dynavector Systems Limited.

Outside Japan local warranty is restricted to cartridges purchased within the territory. Dynavector official distributors abroad are only under contractual obligation to service under guarantee products sold through them. They are entitled to make a non-refundable charge for service to products purchased outside the territory if required.

If you require guarantee or SRS service, please contact your local dealers or the Dynavector official distributor in your country.

Stylus Replacement Service (SRS)
DV cartridges are all moving coil and largely hand built. They have no user replaceable stylus assembly. Out of warranty cartridges are eligible to qualify for discount on a replacement cartridge of equal value. (SRS)
Dynavector also offer a rebuild service for our more expensive models. This entails the installation of a complete new stylus assembly including the rubber damping using the existing body and magnet assembly.

To activate any aspects of our SRS service please contact your dealer or the official distributor in the country of purchase.

Dynavector reserve the rights of discretion in all warranty or non-warranty claims with the assurance they will act within the best interests of all loyal Dynavector customers. No monetary refunds are ever available.

Dynavector policy on "grey marketing

 Since the event of the internet we have encountered the rise of the so called "grey market". The grey market allows for some unscrupulous individuals to operate and profiteer due to currency differences and the cost of operating a business under the myraid of varying conditions required to maintain such a business.
They also frequently escape from the necessity of paying duty, taxes, providing warranties or any back up service whatever. They operate without any official selling rights and frequently obtain money for products they cannot legitimately access. In some instances gaining payment for goods they are unable to deliver whilst demeaning the brand and raising doubts over the products actual value.

  Dynavector take a very strong position on this situation and strictly forbid our distributors to sell outside their designated territory. Our products offer excellent value in all markets against all competition. We value and support our international distributors without whom our products would simply fail to exist, along with our Stylus Replacement and Warranty service of which we are justifiably proud.

  In a sincere effort to provide all Dynavector owners with our services, for those customers who may have purchased a Dynavector product from a grey marketer, Dynavector is prepared to reinstate your warranty. Just contact us or the distributor in your country with a serial number of your cartridge, date of purchase and where you obtained your cartridge from. If your cartridge was indeed manufactured by us and is within the normal terms of our warranty, your warranty will be reinstated from the original date of purchase. Otherwise Dynavector cannot guarantee the quality of products sold by an unapproved source, particularly those from some online stores.

 In no event shall Dynavector Systems LTD be liable for incidental or consequential damages due to breaches of our warranties or other warranties implied by law.

  NOW: Hopefully, free from this onerous distraction we can continue to design and manufacture "Leading Edge" products made from high performance materials, encouraging feedback and a pure love of analog reproduction.  

Dynavector Systems Ltd.
16 January 2010