Warranty Service
Dynavector products are warranty against defects in material and
workmanship for one year from date of purchase. This warranty does
not cover stylus wear and is void if the cartridge has been subject
to misuse, accident, or negligence or has been tampered with or
modified in anyway without the written authorisation of Dynavector
Systems Limited.
Outside Japan local warranty is restricted to cartridges purchased
within the territory. Dynavector official distributors abroad are
only under contractual obligation to service under warranty products
sold through them. They are entitled to make a non-refundable charge
for service to products purchased outside the territory if required.
If you require warranty or exchange service, please contact your
local Dealers or the Dynavector official distributor in your country.
Dynavector distributors are not permitted to offer Dynavector products
for sale through any online auction services. Products
purchased via such sites are not covered under our normal warranty
programme.
Exchange
Service
Dynavector cartridges are all moving coil and largely hand built.
They have no user replaceable stylus assembly. Out of warranty cartridges
are eligible to qualify for discount on a replacement cartridge
of equal value. (exchange service)
Dynavector also offer a rebuild service for our more expensive models. This entails the
installation of a complete new stylus assembly including the rubber damping using the
existing body and magnet assembly.
To activate any aspects of our exchange service please contact
your dealer or the official distributor in the country of purchase.
Dynavector reserve the rights of discretion in all warranty or non-warranty claims
with the assurance they will act within the best interests of all loyal Dynavector
customers.
No monetary refunds are ever available.
Dynavector policy on "grey marketing
Since the event of the internet we have encountered the rise of the so called "grey
market". The grey market allows for some unscrupulous individuals to operate and
profiteer due to currency differences and the cost of operating a business under the
myraid of varying conditions required to maintain such a business.
They also frequently escape from the necessity of paying duty, taxes, providing warranties
or any back up service whatever. They operate without any official selling rights and frequently
obtain money for products they cannot legitimately access. In some instances gaining payment
for goods they are unable to deliver whilst demeaning the brand and raising doubts over the
products actual value.
Dynavector take a very strong position on this situation and strictly forbid
our distributors to sell outside their designated territory. Our products offer excellent
value in all markets against all competition. We value and support our international
distributors without whom our products would simply fail to exist, along with our Stylus
Replacement and Warranty service of which we are justifiably proud.
In a sincere effort to provide all Dynavector owners with our services,
for those customers who may have purchased a Dynavector product from a grey marketer,
Dynavector is prepared to reinstate your warranty. Just contact us or the distributor
in your country with a serial number of your cartridge, date of purchase and where you
obtained your cartridge from. If your cartridge was indeed manufactured by us and is
within the normal terms of our warranty, your warranty will be reinstated from the original
date of purchase. Otherwise Dynavector cannot guarantee the quality of products sold
by an unapproved source, particularly those from some online stores.
In no event shall Dynavector Systems LTD be liable for incidental or consequential
damages due to breaches of our warranties or other warranties implied by law.
NOW: Hopefully, free from this onerous distraction we can continue to design
and manufacture "Leading Edge" products made from high performance materials,
encouraging feedback and a pure love of analog reproduction.
Dynavector Systems Ltd.
16 January 2010
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